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    Software : EasyService Help Desk

    Box EasyService Help Desk "EasyService Help Desk" - is a system for registration and watching users' requests and questions in the local network.

    Download demo version "EasyService Help Desk" 2.5.2 (19.02.2010)
    Download EasyService Help Desk
    "EasyService Help Desk" (exe, source: andysoftware.com)
    Size - 17 Mb





    Main program's features


    There are four types of the license possible in the program.

    "EasyService Help Desk: 10 quantity of serviced clients-computers"

    Program price No more than ten clients-computers has ability to send requests.

    "EasyService Help Desk: 50 quantity of serviced clients-computers"

    Program price No more than fifty clients-computers has ability to send requests.

    "EasyService Help Desk: 100 quantity of serviced clients-computers"

    Program price No more than one hundred clients-computers has ability to send requests.

    "EasyService Help Desk: Unlimited quantity of serviced clients-computers"

    Program price Unlimited quantity of clients-computers has ability to send requests.

    The main set of functions:

    - Registration and watching users' requests in network TCP/IP (remote accesses support);
    - There are 3 levels of the requests descriptions: the general name, the accurate definition and the detailed description;
    - Editing database. There is ability to make changes in requests' descriptions and creating personal structure of requests;
    - Client-server technology (three program modules);
    - Authorization;
    - There are 4 types program’s users. Clients, Administrators/dispatchers, performers, observers. The clients are users of network who send requests. The administrators/dispatchers are users who can view requests, appoint performers and change the request’s status. The performers are users who can view the requests and change the requests’ status and description. The observers are users who can view all requests and make a reports;
    - User's control for the requests with notifications and control by administrators and performers, watching of requests by observers;
    - There is ability to create reports;
    - E-mail notifications;
    - Tasks and reminders;
    - There is opportunity to send files. User can attach a file to the request. This file can be edit by the administrator or performer;
    - There are opportunities to exchange messages only between administrator and performer, the "ping" function for checking clients' computers;
    - Languages support. There are two languages available in the program: english and russian. There is opportunity to add configurations with any other languages.

    There is easy interface in the program, which will be clear for any users. The program does not require for a special training. There are comfy received requests control scheme for administrators and performers and an excellent opportunity for users to checking own requests.

    Our support: support@andysoftware.com

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    Site's keywords

    Help Desk, HelpDesk, Service Desk, ServiceDesk

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